COVID19-FAQ

  1. CAN I STILL SHOP ONLINE ON PURECLOTH.CO?

    Yes, our online shop remains open.

  2. WHAT ARE THE CURRENT DELIVERY TIMES?

    While we continue to offer our existing shipping options, please allow additional time to receive your order as you may experience delays in delivery.

    Standard delivery usually takes 5-10 days from the date of purchase. The delivery option available for your order will be displayed at checkout.

    We will send you a shipment tracking number for your package by email. You can also follow the delivery online through the track your order page.

  3. IS THE PURECLOTH.CO OFFICE OPEN?

    We apologize to convey that that our office is not yet open. This is done in consideration to the make your shopping experience both safe and convenient.

    We do have curbside pick-up services and at home delivery.

  4. CAN I CONTACT CUSTOMER CARE?

    Our Customer Care is open and we are happy to help you with any additional questions you may have.

  5. WHAT ARE SAFETY STEPS PURECLOTH.CO HAS IN PLACE?

    All our online deliveries follow the precautionary measures to ensure a comfortable and secure shopping experience:

    Most of the vendors & employees have a safe working environment. To ensure that we deliver the items with safety, we ensure that the final step of sanitization and quality check is done by the designers directly. Both the designers take utmost care in daily life and esp. before sending shipment to the little one.

    A face covering is worn at all times by all employees.

    Reduced employee capacity to ensure proper social distancing guidelines.

    Hand sanitizer is available at our workplaces and made use of throughout the supply chain process.

    Our Customer Care is open and we are happy to help you with any additional questions you may have. Please contact us.