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Shipping policy

Domestic Delivery - Charges and Timing

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  • We offer free shipping for all domestic orders above INR 1,000.
  • Total shipping charges vary between INR 60 and INR 500, and will be calculated at checkout. Charges are based on the final weight and volume of the package to be delivered.
  • We will never charge you more than INR 500 for shipping, regardless of your basket size.
  • We'll get your order as soon as possible! We're taking extra safety precautions with packaging and delivery, but we will still aim to have your order with you within 7 to 15 working days.
  • In case you have not received your order, we request you to raise the concern within 2 days of receiving the delivery confirmation notification from PureCloth.Co.

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How do I track my order?

If you're a logged in user, simply head to the 'Orders' section in your account to track your order. If you shopped as a guest, enter your order number and email address in the link below for the status: Guest order

Should you have any questions about your order dispatch, weā€™re just a quick email, phone call or WhatsApp away. Refer Contact Us

Where is my order processed from?

Orders are processed both from our warehouse in Bengaluru, India. Orders will be delivered to the shipping address you submit at checkout.

Who will deliver my order?

Within India, we ship through registered courier companies Delhivery, Xpressbees, Ekart and Bluedart. Our delivery partners will attempt to deliver the package twice before they return it to us.

Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered with, please do not accept the package.

Do you offer in-store pick-up for online orders?

Yes

If I have placed two separate orders, can you combine the orders and offer me reduced shipping?

Unfortunately, once your orders are placed, we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria).

Shipping terms and conditions

Any cancellation of the order may incur shipping charges on the balance order.

  • Saturdays, Sundays, and public holidays are not set as business days for standard deliveries.
  • For orders outside of our local region, internationalĀ shipping charges will beĀ applicable